This information applies to version(s): 4, 5, 6 (Windows only)
Please verify that you have installed the latest drivers for your graphics card.
To determine your graphics card model and the currently installed drivers, use the following command in a PowerShell terminal :
Get-CimInstance CIM_VideoController | Select-Object -property "VideoProcessor", "DriverDate"
We strongly recommend you load GPU drivers directly from the manufacturer and consult their web pages regularly.
- For an Nvidia graphic card, please use www.nvidia.com/Download/index.aspx?lang=en-us and select the Product Serie/Product according to your graphic card model, and select the « Studio Driver » Download type.
- For an AMD graphic card, please use www.amd.com/en/support and select the Product according to your graphic card model.
- For an Intel graphic card, please install Intel Driver Assistant here https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html and use it to update your drivers.
If this does not help, please contact our customer support for further assistance.
To get help from DxO Support Team directly from this page, please click on this link.