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The new Battery Pack indicates it needs a 2nd gen DxO ONE. How do I know what gen camera I have?

The battery pack is only compatible with the 2nd generation DxO ONE camera.

To identify the generation of your camera:

1st generation: the serial number is printed in 2 parts, above and below a QR code, on the back door of the camera. Your camera is not compatible with the battery pack.

2nd generation: the serial number is engraved under the camera. The camera is compatible with the battery pack.

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The coming purchase process will verify the compatibility for you by requesting the serial number of your camera. For incompatible cameras, a particular process is proposed on our online shop.

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