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What can I do if my camera doesn’t restart during a firmware update?

If your camera is frozen or will not power on during an update, you can use the reset switch, located next to the microSD card and microUSB Connector slots, as follows:

  1. Plug your DxO ONE into a charger or laptop, and make sure the camera is ON (lens cap open).
  2. With the DxO ONE plugged in, use a paperclip to depress the reset switch. You'll feel the change in pressure as you reset and let go (you do not need to hold the reset switch for any particular length of time).
  3. Turn off the camera by closing the lens cover.
  4. Restart your camera by reopening the lens cover.

NOTE: Be sure to press the reset switch and not a screw inside the microSD card or USB Connector slots.

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