This information applies to:
DxO PhotoLab 7 and later
Nik Collection 7 and later
DxO PureRAW 4 and later
DxO FilmPack 7 and later
DxO ViewPoint 5 and later
You can manage your own DxO software licenses directly from your customer account. This allows you to deauthorize an installation on one computer and free the activation for use on another device, without contacting Support.
Steps:
Go to your DxO customer account.
Log in with the email address used for your purchase.
Click on “License management” on the left and confirm your login in the window which will open.
On the left, select the software you want to deactivate.
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Click “Deauthorize” next to the computer you want to free.
Repeat steps 4 and 5 for each product installed on your computer.
You can now activate the software on another device.
Important:
You can perform up to 5 deauthorizations per month. If you are using an older version or encounter any issue, please contact the DxO Support team for assistance.
For software prior to the versions listed, we require the name of the computer the software has been removed from (or that has been modified), the exact OS it was running, and the activation code in writing (not as a screenshot) so that we can assist you with your activation request.
To log in to your Customer Account, please click this link.
Please click this link to request help from the DxO Support Team.