This information applies to version(s): 1, 2, 3, 4, 5, 6
Some issues can be solved by reinstalling DxO PhotoLab using the method described below. We ask that you please try this before opening a support ticket.
To try a clean installation please follow the procedure below:
- Uninstall DxO PhotoLab via the Start menu's right-click options or the Windows control panel.
- Delete the following folders (The folders below may not be visible until Windows Explorer's folder view options are changed to "show hidden files and folders"):
- C:\Program Files\DxO\DxO PhotoLab 6 (please substitute the respective version number if using an older version)
Note: If you don't see the folders, change the folder view in Windows Explorer and check "Show hidden files and folders" under Folder Options > View.
- Finally, download DxO PhotoLab from your DxO account, then right-click the installation file and choose "run as administrator"