Are there any basic troubleshooting steps I can attempt before I open a support ticket? (Windows only)

This information applies to version(s): 4, 5, 6

Solution:

Please start DxO PhotoLab as administrator by right-clicking its icon and going to "Run as administrator" and trying again to process.

If this works, then please check if Garmin or Binisoft are installed on your machine. If yes, please update this software to the latest version.

You can also go to the properties of DxO PhotoLab and choose "run this program as an administrator".

If this does not work, then please check if the avast antivirus is installed.

In the preferences of your anti-virus software, please add these exceptions as an exclusion:

  • C:\Program Files\DxO\DxO PhotoLab 6\DxO.PhotoLab.ProcessingCore.exe
  • C:\Program Files\DxO\DxO PhotoLab 6\DxO.PhotoLab.exe

 

  • C:\Program Files\DxO\DxO PhotoLab 5\DxO.PhotoLab.ProcessingCore.exe
  • C:\Program Files\DxO\DxO PhotoLab 5\DxO.PhotoLab.exe

 

  • C:\Program Files\DxO\DxO PhotoLab 4\DxO.PhotoLab.ProcessingCore.exe
  • C:\Program Files\DxO\DxO PhotoLab 4\DxO.PhotoLab.exe

 

 

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