Processing doesn’t start (windows only)

This information applies to the latest version

Solution:

Please start DxO PhotoLab as administrator by right-clicking its icon going to "Run as administrator" and trying again to process.

If this works, then please check if Garmin or Binisoft are installed on your machine. If yes, please update this software to the latest version.

You can also go to the properties of DxO PhotoLab and choose "run this program as an administrator".

If this does not work, then please check if the Avast antivirus is installed.

In the preferences of your anti-virus software, please add these exceptions as an exclusion:

  • C:\Program Files\DxO\DxO PhotoLab 8\DxO.PhotoLab.ProcessingCore.exe
  • C:\Program Files\DxO\DxO PhotoLab 8\DxO.PhotoLab.exe

Note: The version number “8” may need to be adjusted to match the version you have installed.

Was this article helpful?

3 out of 50 found this helpful

You haven't found the answer to your questions?

You can send us a request
Send a request