Why was a "This app can't run on your PC" error message displayed when trying to install? (Windows only)

This information applies to version(s): 5, 6

To see the compatibility tables with operating systems and third-party software directly from this article, please click on this link.

If the version you're trying to use is compatible with your system, verify that the size of your downloaded file is no less than 829,8 MB by right-clicking on it and selecting properties. If your installer is smaller, your download may have been interrupted.

Try the following:

  • Temporarily disable any antivirus that may be running.
  • Download the installer again.

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