What's the best way to perform a 'clean reinstallation' of DxO ViewPoint?

This information applies to version(s): 1, 2, 3, 4

Some issues can be solved by reinstalling DxO ViewPoint using the method described below. We ask that you please try this before opening a support ticket.

To try a clean installation please follow the procedure below:

• Uninstall DxO ViewPoint via the Start menu's right-click options or the Windows control panel.
• Delete the following folders (The folders below may not be visible until Windows Explorer's folder view options are changed to "show hidden files and folders"):
  • C:\Program Files\DxO\DxO ViewPoint 4 (please substitute the respective version number if using an older version)
  • C:\Users\(username)\AppData\Local\DxO
  • C:\ProgramData\DxO

Note: If you don't see the folders, change the folder view in Windows Explorer and check "Show hidden files and folders" under Folder Options > View.

Finally, download DxO ViewPoint from your DxO account, then right-click the installation file and choose "run as administrator".

To log in to your Customer Account directly from this article, please click on this link.