What's the best way to perform a 'clean reinstallation' of DxO ViewPoint? (Windows only)

This information applies to all versions

Some issues can be solved by reinstalling DxO ViewPoint using the method described below. We ask that you please try this before opening a support ticket.

To try a clean installation please follow the procedure below:

  • Uninstall DxO ViewPoint via the Start menu's right-click options or the Windows control panel.
  • Delete the following folders (The folders below may not be visible until Windows Explorer's folder view options are changed to "show hidden files and folders"):
    • C:\Program Files\DxO\DxO ViewPoint 5 (please substitute the respective version number if using an older version)
    • C:\Users\(username)\AppData\Local\DxO
    • C:\ProgramData\DxO

Note: If you don't see the folders, change the folder view in Windows Explorer and check "Show hidden files and folders" under Folder Options > View.

Finally, download DxO ViewPoint from your DxO account, then right-click the installation file and choose "run as administrator".

To log in to your Customer Account directly from this article, please click on this link.

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