This information applies to all versions
Some issues can be solved by reinstalling DxO ViewPoint using the method described below. We ask that you please try this before opening a support ticket.
To try a clean installation please follow the procedure below:
- Uninstall DxO ViewPoint via the Start menu's right-click options or the Windows control panel.
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Delete the following folders (The folders below may not be visible until Windows Explorer's folder view options are changed to "show hidden files and folders"):
- C:\Program Files\DxO\DxO ViewPoint 5 (please substitute the respective version number if using an older version)
- C:\Users\(username)\AppData\Local\DxO
- C:\ProgramData\DxO
Note: If you don't see the folders, change the folder view in Windows Explorer and check "Show hidden files and folders" under Folder Options > View.
Finally, download DxO ViewPoint from your DxO account, then right-click the installation file and choose "run as administrator".
To log in to your Customer Account directly from this article, please click on this link.