DxO PhotoLab 1
Upgrades & purchases FAQs
- ★ What is DxO PhotoLab? Will there be a DxO OpticsPro 12?
- I bought DxO software online, but I didn't receive an activation code. What should I do?
- I bought DxO software from one of your resellers, and I have the wrong activation code. What should I do?
- I purchased DxO software from one of your resellers, and I can't find the activation code. Where is it?
- Where can I get my activation codes, upgrade options (if available), and download links for my software?
- Where can I get statements for purchases I've made?
System requirements & recommendations FAQs
- Which version of Windows or OS X is DxO PhotoLab compatible with ?
- Which version of Windows is supported by DxO PhotoLab ?
- DxO PhotoLab System Requirements.
- Does DxO software require an internet access to activate?
- Why can't I install DxO PhotoLab for Windows on my Vista OS ?
- Why can't I open DxO PhotoLab for Windows on my 32-bit OS ?
Installation / Activation FAQs
- I am out of activations for my DxO software's GIFT license, can I get more activations?
- I upgraded from ESSENTIAL Edition to the ELITE Edition, but it still says I have the ESSENTIAL Edition. What should I do?
- Should I uninstall the demo version in order to use the full version?
- After I activate the newest version of software, can I uninstall the older versions?
- I have an activation code for DxO software. How do I associate it with a DxO account?
- If you have not been able to register your product license, have you decreased the level of protection of your antivirus program?
Program / Plugin compatibility FAQs
How to’s / Functionality FAQs
- Why were smart lighting mode “DxO OpticsPro 7” and “DxO OpticsPro 9” removed, as well as smart exposure mode?
- If, after using the local corrections, the geometric correction command is used, the correction zones moves
- Why does the image number remain at 1 even if I select another as the first image ?
- What is "maze" ?
- Usage of OpenCL with DxO PhotoLab
- DxO PhotoLab User Guide (PDF version)
Module FAQs
- My lens is not supported. How do I request it?
- My camera is not supported. How do I request it?
- Why DxO PhotoLab doesn't support Fuji cameras with X-Trans sensors ?
- I have a "close" lens to the one that you support. Can I use a module that is not exact or can I make my own?
- Is there a list of camera body/lens pairs that have available modules?
- There are no DxO optics modules for any of my camera/lens combinations. Can I use DxO PhotoLab ?
Error conditions & messages FAQs
- Unable to export photos to Facebook
- Unable to process an image in DxO PhotoLab
- DxO PhotoLab crashes when you click on "Print"
- " there is a problem with this window installer package. A script required for this install to complete could not be run."
- Black lines appear on prints
- DxO PhotoLab was unable to start. This is usually because DirectX 9 is not properly installed
My Account FAQs
- What information is available in my DxO customer account?
- How do I update my account information if my email address is no longer valid?
- My email address has changed. Can you update it for me?
- How do I log in to my account if my email address is no longer valid and I don't know my password?
- I have two accounts under different email addresses, can I combine my accounts under one email address?
- I received a gift license from a free promotion. Do I have an account with you?