DxO PhotoLab 2
Upgrades & purchases FAQs
- What is your refund policy for DxO software?
- If I purchase any of the software now, can I install/activate some time in the future?
- Can I upgrade my gift license to the most recent version?
- If I already own a single piece of DxO software, can I upgrade to the suite?
- Which DxO PhotoLab 2 edition supports my camera?
- Which payment methods are possible?
System requirements & recommendations FAQs
- Which version of Windows or OS X is DxO PhotoLab 2 compatible with ?
- "This app can't run on your PC" (Windows)
- Is my system up to date enough to run DxO PhotoLab 2?
- Do I have enough free disk space to work with my configuration?
- I have an older-generation graphic card installed in my system. Will this cause problems on my computer?
- Why can't I open DxO PhotoLab 2 for Windows on my 32-bit OS ?
Installation / Activation FAQs
- I have the ESSENTIAL Edition of my DxO software, but it still shows the option to activate in the drop down menu. Why?
- I am upgrading to DxO PhotoLab 2. Do I need to first remove the previous version of DxO OpticsPro/DxO PhotoLab I have installed on my system in order to install DxO PhotoLab 2?
- Can I uninstall an earlier version of DxO OpticsPro/DxO PhotoLab after I install DxO PhotoLab 2?
- What is the "Product improvement program?"
- I tried a demo of an earlier version of DxO OpticsPro/DxO PhotoLab and it has expired. Can I try the demo of DxO PhotoLab 2 for a full 30 days?
- I still see the "Activate DxO ViewPoint" dialog in DxO PhotoLab 2 after I activated it. Why?
Program / Plugin compatibility FAQs
How to’s / Functionality FAQs
- Why do some of my pictures show the focal length icon?
- Why do I need DxO ViewPoint 1, 2, or 3 as standalone programs if I already have DxO PhotoLab 2?
- Why can I process fewer photos simultaneously in DxO PhotoLab 2 than I could in previous versions?
- How do I transfer my custom presets from earlier versions of DxO OpticsPro to DxO PhotoLab 2?
- Can I use an ICC profile provided by a printing company in DxO PhotoLab 2 for soft proofing?
- Why does the preview of the dust correction tool change depending on the zoom level?
Module FAQs
- Can I use DxO optics modules designed for one camera for another similar camera?
- There are no DxO optics modules for any of my camera/lens combinations. Can I use DxO PhotoLab 2?
- How can I get the modules for the new cameras that are supported to work with my older version of DxO PhotoLab ?
- My camera-lens combination is listed on the website, but DxO PhotoLab 2 won't install the module.
- Is there a list of camera body/lens pairs that have available modules?
- I have a "close" lens to the one that you support. Can I use a module that is not exact or can I make my own?
Error conditions & messages FAQs
- Will "Mixpanel" access my private files and information?
- Why does my firewall/anti-virus tell me that DxO PhotoLab 2 is seeking access to "https://www.mixpanel.com/"?
- My DNG files with lossy compression are not supported by DxO PhotoLab 2.
- DxO PhotoLab 2 cannot open the DNG files it created. Why?
- Does DxO PhotoLab 2 support mRAW or sRAW format?
- Error "we have detected that some of your hard drives are configured in a way that is not supported byDxO PhotoLab 2".
My Account FAQs
- I received a gift license from a free promotion. Do I have an account with you?
- I have two accounts under different email addresses, can I combine my accounts under one email address?
- How do I log in to my account if my email address is no longer valid and I don't know my password?
- My email address has changed. Can you update it for me?
- How do I update my account information if my email address is no longer valid?
- What information is available in my DxO customer account?