Go to DxO.com
My account & orders
Customer account
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I want to buy your software, how can I create a customer account?
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Why are my order histories and invoices prior to 8 April, 2021 missing from my customer account?
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How to purchase an upgrade with my new customer account?
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Where can I get my activation codes, upgrade options (if available), and download links for my software?
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How do I log in to my account if my email address is no longer valid and I don't know my password?
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Where can I find my current activation codes and download links within my customer account?
Upgrade & purchase
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You raised the upgrade prices, why?
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When I bought my upgrade, why did the previous version disappear from my account? Why am I no longer able to use it?
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With your new upgrade policy, are you planning on only offering subscriptions in the future?
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Why did your upgrade policy change?
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What is a Lifetime License?
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How do I know if I have the latest version of the software?
Online Shop
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I bought DxO software online, but I didn't receive an activation code. What should I do?
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What do the statuses of my order mean (completed, canceled, closed, declined)?
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As new Professional customer from the UK, how can I purchase successfully?
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Can you explain the one step checkout page?
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What is your refund policy for DxO software?
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I placed an order but something went wrong, how can I see if my order is complete?