New customer account/shop FAQs

WARNING MESSAGE

To bring you better service in the future, we have improved our E-commerce and account management system. All your software, download links and their activation keys remain available under “My software” in your new account. For now, due to technical limitations, your previous invoices and order history with the former system could not be added to your new customer account. However, all purchases made after April 8, 2021, will be available to view at any time.

We apologize for any inconvenience this may cause.

WARNING MESSAGE

Nik Collection 3.3 by DxO is compliant with macOS 11 Big Sur but we advise people using it on Affinity to hold on before upgrading to macOS 11 Big Sur because some issues may occur to them.

General online Support is available only to customers who have purchased the paid version of the Nik Collection by DxO available since June 2018. Comprehensive support and software updates are only available for the newest release of Nik Collection by DxO, and those using the newest trial version.

Previous versions cannot be the subject of a request for assistance, because we have not developed them. However, you will find information on some of the known issues in the FAQs below.

For any stability issues, compatibility with the latest Adobe CC products and the latest Mac/Windows OS, and for future updates and our support, we strongly encourage you to purchase the latest version of the Nik Collection by DxO or to test our free 30 days trial version.

Thank you for your understanding.