My account & orders
Customer accountShow all
- I want to buy your software, how can I create a customer account?
- Why are my order histories and invoices prior to 8 April, 2021 missing from my customer account?
- How to purchase an upgrade with my new customer account?
- Where can I get my activation codes, upgrade options (if available), and download links for my software?
- How do I log in to my account if my email address is no longer valid and I don't know my password?
- Where can I find my current activation codes and download links within my customer account?
Upgrade & purchaseShow all
- You raised the upgrade prices, why?
- When I bought my upgrade, why did the previous version disappear from my account? Why am I no longer able to use it?
- With your new upgrade policy, are you planning on only offering subscriptions in the future?
- Why did your upgrade policy change?
- What is a Lifetime License?
- How do I know if I have the latest version of the software?
Online ShopShow all
- I bought DxO software online, but I didn't receive an activation code. What should I do?
- What do the statuses of my order mean (completed, canceled, closed, declined)?
- As new Professional customer from the UK, how can I purchase successfully?
- Can you explain the one step checkout page?
- What is your refund policy for DxO software?
- I placed an order but something went wrong, how can I see if my order is complete?