DxO PhotoLab documents
Upgrades & purchases FAQsShow all
- Your competitors' pricing is better than the new pricing you have available
- Did your prices go up simply because you started offering support for Fuji X-Trans cameras?
- Last year the upgrade price was less, now the prices increases. Why have you raised the pricing for both new and upgrade purchases? This is not fair to loyal customers.
- I just purchased DxO PhotoLab, do I qualify for a free upgrade to the newest DxO PhotoLab?
- As a loyal customer of DxO PhotoLab, is there a special upgrade price available to the newest DxO PhotoLab?
- What are the differences between the two editions of DxO PhotoLab?
System requirements & recommendations FAQsShow all
- Do you support Windows 11?
- Do you support Apple M 1 native?
- Do you also have a version for my tablet or are you planning to have such a version?
- DxO PhotoLab / DxO PureRAW / DxO FilmPack / DxO ViewPoint compatibility with OSes & third-party software
- System requirements for DxO PhotoLab
- Which version of Windows is supported by DxO PhotoLab?
Installation / Activation FAQsShow all
- I am upgrading my DxO PhotoLab: is my data automatically migrated?
- I have the ESSENTIAL Edition of my DxO software, but it still shows the option to activate in the drop down menu. Why?
- I am upgrading my DxO PhotoLab. Do I need to first remove the previous version of DxO OpticsPro/DxO PhotoLab I have installed on my system in order to install DxO PhotoLab?
- Can I uninstall an earlier version of DxO OpticsPro/DxO PhotoLab after I install DxO PhotoLab?
- What is the "Product improvement program?"
- I tried a demo of an earlier version of DxO OpticsPro/DxO PhotoLab and it has expired. Can I try the demo of DxO PhotoLab for a full 30 days?
Program / Plugin compatibility FAQsShow all
How to’s / Functionality FAQsShow all
- Is it possible to combine control points and control lines, also negative control points?
- Is the number of keywords is limited?
- Is there a limitation of characters for the image description?
- Is keywords edition also available in medatada panel of Customize tab?
- Can I use the images AND their keywords on a different computer?
- I removed keywords by accident, (how) can I restore them?
Module FAQsShow all
- Why is my camera supported in DxO PhotoLab but not in DxO PureRAW? Isn’t it based on the same engine?
- Will you also support older Fuji X-Trans Sensors, which are not yet supported?
- Are you going to continue to support the X-trans cameras after the DxO PhotoLab 5 release?
- Fuji X-Trans Sensors are only supported in Beta mode. What are the restrictions?
- Can I use DxO optics modules designed for one camera for another similar camera?
- There are no DxO optics modules for any of my camera/lens combinations. Can I use DxO PhotoLab?
Error conditions & messages FAQsShow all
- For some images I’m missing the Option for DxO PRIME noise reduction, what happened?
- I changed the shot date for my RAW file, why is it not applied to my browser in the file system?
- DxO PhotoLab user interface is corrupted and/or glitches appear on my screen (Windows only)
- Will "Mixpanel" access my private files and information?
- Why does my firewall/anti-virus tell me that DxO PhotoLab is seeking access to "https://www.mixpanel.com/"?
- My DNG files with lossy compression are not supported by DxO PhotoLab.