Installation / Activation FAQs
This section will answer questions related to the installation and activation of the software.
- I am out of activations for my DxO software's GIFT license, can I get more activations?
- I upgraded from ESSENTIAL Edition to the ELITE Edition, but it still says I have the ESSENTIAL Edition. What should I do?
- Should I uninstall the demo version in order to use the full version?
- After I activate the newest version of software, can I uninstall the older versions?
- I have an activation code for DxO software. How do I associate it with a DxO account?
- If you have not been able to register your product license, have you decreased the level of protection of your antivirus program?
- I have the ESSENTIAL Edition of my DxO software, but it still shows the option to activate in the drop down menu. Why?
- If I uninstall the DxO software from my current computer, will that automatically release the activation for use on my new computer?
- I am out of activations for my DxO software. What should I do?
- I registered for a gift license, but I never received my activation code. What should I do?
- I am unable to get the code written on CD insert to register on your website. What should I do?
- On how many computers can I install and activate DxO PhotoLab ?
- I just purchased DxO software and my license key won't work.
- Can the DxO software be activated through a proxy?
- I am getting an activation error. What should I do?
- How do I activate trial versions of the DxO software?
- Can you add more time to my software trial period?
- I still see the "Activate DxO ViewPoint" dialog in DxO PhotoLab after I activated it. Why ?
- I tried a demo of an earlier version of DxO OpticsPro and it has expired. Can I try the demo of DxO PhotoLab for a full 30 days ?
- What is the "Product improvement program ?"
- Can I uninstall an earlier version of DxO OpticsPro after I install DxO PhotoLab?
- I am upgrading to DxO PhotoLab. Do I need to first remove the previous version of DxO OpticsPro I have installed on my system in order to install DxO PhotoLab?