Upgrades & purchases FAQs
This section will answer questions about upgrading our software as well as questions related to product purchases.
- How do I get an older version of the DxO software?
- I bought DxO software online, but I didn't receive an activation code. What should I do?
- I bought DxO software from one of your resellers, and I have the wrong activation code. What should I do?
- I purchased DxO software from one of your resellers, and I can't find the activation code. Where is it?
- Where can I get my activation codes, upgrade options (if available), and download links for my software?
- Where can I get statements for purchases I've made?
- I just purchased DxO OpticsPro 10, do I qualify for a free upgrade to DxO OpticsPro 11 ?
- How do I know if I am eligible to a free upgrade to DxO OpticsPro 11?
- As a loyal customer of DxO OpticsPro, is there a special upgrade price available to DxO OpticsPro v11 ?
- Can I upgrade older versions of DxO OpticsPro to DxO OpticsPro 11 for a current customer price ?
- I use the standard edition of DxO OpticsPro. Why is the upgrade to DxO OpticsPro 11 ELITE edition only offered via my customer account ?
- What is the difference between the demo (free trial) version and the paid version of DxO OpticsPro?
- Why does DxO ViewPoint appear as free in my DxO Customer account ?
- What are the differences between the two editions of DxO OpticsPro 11 ?
- Which payment methods are possible?
- Which DxO OpticsPro edition supports my camera ?
- What is DxO OpticsPro for PHOTOS ?
- If I already own a single piece of DxO software, can I upgrade to the suite?
- Can I purchase a CD after purchasing a piece of DxO software?
- Can I upgrade my gift license to the most recent version?
- If I purchase any of the software now, can I install/activate some time in the future?
- What is your refund policy for DxO software?