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Error conditions & messages FAQs
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Why does DxO PhotoLab automatically create a virtual copy of some of my images?
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Why doesn't my rating (or other metadata) show up for my Master image in DxO PhotoLab?
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After upgrading to macOS v12.3 with my M1 mac, exporting Fujifilm X-Trans files which use DeepPRIME denoising is much slower than usual. (macOS only)
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For some images I’m missing the option for DxO PRIME noise reduction, what happened?
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I changed the shot date for my RAW file, why is it not applied to my browser in the file system?
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DxO PhotoLab user interface is corrupted and/or glitches appear on my screen (Windows only)
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Will "Mixpanel" access my private files and information?
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Why does my firewall/anti-virus tell me that DxO PhotoLab is seeking access to "https://www.mixpanel.com/"?
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My DNG files with lossy compression are not supported by DxO PhotoLab.
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DxO PhotoLab cannot open the DNG files it created. Why?
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Does DxO PhotoLab support cRAW, mRAW, or sRAW format?
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Error "we have detected that some of your hard drives are configured in a way that is not supported by DxO PhotoLab."
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Since installing or updating my AMD ATI Radeon drivers, DxO PhotoLab has been crashing at start up or after a few minutes.
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DxO PhotoLab, which is installed on a computer with an attached Western Digital drive, keeps crashing.
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The eraser - from - the local settings palette is inactive. The eraser appears with a red barred circle
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The "local settings" button was not found in DxO PhotoLab
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DxO PhotoLab was unable to start. This is usually because DirectX is not properly installed
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Black lines appear on prints
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"There is a problem with this window installer package. A script required for this install to complete could not be run."
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DxO PhotoLab crashes when you click on "Print"
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Unable to process an image in DxO PhotoLab
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Error "we have detected that some of your hard drives are configured in a way that is not supported byDxO PhotoLab".
