I bought DxO software online, but I didn't receive an activation code. What should I do?

After purchase, you should have received an email from us. If you did not receive this, please make sure to check your spam folder. Also please make sure that your email address is correct or existing (in case you mistyped it or it has changed).

You can also try logging in to your customer account using the account information you used when purchasing your software and check for your license key under ‘my software'.

To log in to your Customer Account directly from this article, please click on this link.


If you are unable to log in, or are unable to locate your activation code in your account for more than 5 minutes after your purchase:

Please check your payment method to see if the payment has gone through (NOT just a pending transaction). If you have a completed transaction, please contact support with a JPEG screenshot of your payment.

To get help from DxO Support Team directly from this page, please click on this link.

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