My account & orders
Online ShopShow all
- What does the status of my order mean (completed, pending, closed, or declined)?
- My order was not validated.
- I bought DxO software online, but I didn't receive an activation code. What should I do?
- What is your refund policy for DxO software?
- Is it possible to buy older versions of your software?
- If I already own a single DxO software product, can I upgrade to the suite?
Upgrading & PurchasingShow all
- How many computers can I install my DxO software on? Can I use it on Mac and PC with the same license?
- Are you planning on only offering subscriptions in the future?
- How can I purchase an upgrade in my customer account?
- How do I know if I have the latest version of the software?
- Can I upgrade my gift license to the most recent version?
- Can I buy your software as a gift for someone else?
Customer accountShow all
- When I try to sign in, my account is not recognized, what happened?
- I want to buy your software, how can I create a customer account?
- How do I log in to my account if my email address is no longer valid and I don't know my password?
- Where can I find invoices in my customer account?
- How do I change my personal data (address, email or password) in my customer account?
- Where can I find my activation codes, upgrade options (if available), and download links for my software?