I placed an order, how can I see if my order is complete?

To locate your purchase, please log in to your customer account, then go to “My Orders and Invoices” where you can then view your orders and check whether or not they state “Completed” If the status is anything other than complete, the order may not have been processed successfully.

Please check your payment method to see if the payment has gone through (NOT just a pending transaction). If you have a completed transaction, please contact support with a JPEG screenshot of this.

If not, the purchase was not successful: please try your order again in this case. It often helps to try purchasing using an alternative browser.

To visit our Online Shop directly from this article, please click on this link.

To log in to your Customer Account directly from this article, please click on this link.

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