Please try one of the following solutions:
- Use an alternative browser
- Use your browser's 'private' window
- Clear your browser's cookies/caches
- Disable any add-on/plug-ins (anti-tracking) used for your browser(s)
- Check to see if your security level is too high on your browser(s)
- Disable any active VPNs
Please make sure there are no error messages on the screen. If you do see one, please contact customer support with a JPEG screenshot of the error message for further assistance.
Please click this link to request help from the DxO Support Team.