The shop is hanging or showing an infinite spinning wheel loop during purchase, what do I do to complete my order?

Please try one of the following solutions:

  • Use an alternative browser
  • Use your browser's 'private' window
  • Clear your browser's cookies/caches
  • Disable any add-on/plug-ins (anti-tracking) used for your browser(s)
  • Check to see if your security level is too high on your browser(s)
  • Disable any active VPNs

Please make sure there are no error messages on the screen. If you do see one, please contact customer support with a JPEG screenshot of the error message for further assistance.

To get help from DxO Support Team directly from this page, please click on this link.

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