Some of my resulting images are black and/or show artifacts after processing with DeepPRIME or DeepPRIME XD.

This information applies to the latest version (Windows only)

Please verify that you have installed the latest drivers for your graphics card.

To determine your graphics card model and the currently installed drivers, use the following command in a PowerShell terminal :

Get-CimInstance CIM_VideoController | Select-Object -property "VideoProcessor", "DriverDate"

We strongly recommend you load GPU drivers directly from the manufacturer and consult their web pages regularly.

If this does not help, please contact our customer support for further assistance.

To get help from DxO Support Team directly from this page, please click on this link.

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