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Error Conditions & Messages
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Some of my resulting images are black and/or show artifacts after processing with DeepPRIME or DeepPRIME XD.
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Why is there a magenta cast on my images when I use DeepPRIME/DeepPRIME XD denoising after upgrading to macOS Ventura on my M1 & M2 Mac? (macOS only)
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Error "we have detected that some of your hard drives are configured in a way that is not supported by DxO PhotoLab."
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DxO PhotoLab has been crashing at or soon after start up: is this related to the recent installation or update of AMD ATI Radeon drivers on my computer?
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Why does DxO PhotoLab regularly crash while processing my images?
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What's the best way to perform a 'clean reinstallation' of DxO PhotoLab?
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Why do I see an error message when I try to process RAW files from my Fuji Camera in DxO PhotoLab ESSENTIAL?
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Why does DxO PhotoLab display an error stating that "We have detected that some of your hard drives are configured in a way that is not supported by DxO PhotoLab"? (macOS only)
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Are there any basic troubleshooting steps I can attempt before I open a support ticket? (Windows only)
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Why doesn't my rating (or other metadata) show up for my Master image in DxO PhotoLab?
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I changed the shot date for my RAW file, why is it not applied to my browser in the file system?
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I own Nik Collection. Why is the button to access Nik Collection in DxO PhotoLab grayed out and inactive?
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Why was a "This app can't run on your PC" error message displayed when trying to install? (Windows only)
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For some images I’m missing the option for DxO PRIME noise reduction, what happened?
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The image-browser and export buttons are missing. What happened, and how can I restore them?
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Why does DxO PhotoLab automatically create a virtual copy of some of my images?
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Why does DxO PhotoLab crash at launch without an error message? Why do I have a corrupted user interface, and/or experience glitches on my screen (Windows only)?
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Why can't I see the "Local Adjustments" button in DxO PhotoLab?
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Why does the "Nik Collection" export button no longer work under Windows 11 after updating to the latest version?
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Why am I seeing the following error message? "There is a problem with this Windows installer package. A script required for this install to complete could not be run."
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Why is the export of Fujifilm X-Trans files which use DeepPRIME denoising, so much slower after I upgraded the operating system of my M1 & M2 Mac to macOS v12.3 or newer? (macOS only)
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The eraser from the Local Adjustments sub-palette is inactive. The eraser appears with a red barred circle.
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Some palettes are missing. What happened, and how can I restore them?
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Why are metadata missing when viewing my images in a third-party program?
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Why does my firewall/anti-virus tell me that DxO PhotoLab is seeking access to "https://www.mixpanel.com/"?
