Black lines appear on prints

This information applies to all versions

It only happens on landscape images that get rotated to portrait orientation.

When selecting any of the premium papers (e.g. not plain paper or envelopes), a check automatically appears on a box labeled “Fix Photo” and “Photo Enhance” under the “Print Options” section. For both of these boxes, the description says, “Enhances photos by optimizing color levels. Useful for low-resolution images.” If that box is checked, regardless of the selected paper, extra black lines get printed on all landscape-oriented images. Conversely, if that box is unchecked, regardless of the selected paper, the image prints correctly. So, apparently, there is a bug in the Epson printer drivers (XPS section) when a landscape image gets rotated to portrait orientation for printing and the “Fix Photo” or “Photo Enhance” box is checked.

Here is a screenshot showing the Epson Artisan 837 printer properties screen. “Fix Photo” box is checked by default. Unchecking this box fixes the problem.

 

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