What's the best way to perform a 'clean reinstallation' of DxO PhotoLab? (Windows only)

This information applies to version(s): All versions

Some issues can be solved by reinstalling DxO PhotoLab using the method described below. We ask that you please try this before opening a support ticket.

To try a clean installation please follow the procedure below:

  • Uninstall DxO PhotoLab via the Start menu's right-click options or the Windows control panel.
  • Delete the following folders (The folders below may not be visible until Windows Explorer's folder view options are changed to "show hidden files and folders"):
    • C:\Program Files\DxO\DxO PhotoLab ... (please substitute the respective version number if using an older version)
    • C:\Users\(username)\AppData\Local\DxO
    • C:\ProgramData\DxO
    • C:\Users\(username)\AppData\Roaming\DxO (this folder contains the database which might be corrupt)

Note: If you don't see the folders, change the folder view in Windows Explorer and check "Show hidden files and folders" under Folder Options > View.

  • Finally, download DxO PhotoLab from your DxO account, then right-click the installation file and choose "run as administrator"

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