Error Conditions & Messages
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Why is the export of Fujifilm X-Trans files which use DeepPRIME denoising, so much slower after I upgraded the operating system of my Apple Silicon Mac computer to macOS v12.3 or newer? (macOS 12 only)
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My license cannot be validated or my version of the software cannot be recognized, why?
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I’m having issues processing my images, processing of some or all images fails. (Windows only)
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I'm an owner of Polaris architecture GPU (ie. AMD RX 4xx and 5xx) and some of my resulting images are black after processing with DeepPrime and DeepPRIME XD or processing fails.
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Some of my resulting images are black and/or show artifacts after processing with the DxO DeepPRIME Denoising Technologies (Windows only)
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An "!" icon appears instead of uploaded thumbnail, why?
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Why do CR3 files show as a DxO PureRAW icon instead of a thumbnail on Windows?
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My images seem over-corrected. What happened?
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I see magenta spots in highlight areas when opening processed images in certain third-party software.