DxO PureRAW documents
General Product InformationShow all
- What is new in DxO PureRAW 3?
- Do I need DxO PureRAW if I already have DxO PhotoLab? What is the difference?
- Why does DxO Pure RAW offer so few controls?
- Can I also use DxO PurewRAW with my JPEGs and TIFFs?
- Where can I obtain the user guide and how can I print it?
- What is the difference between the demo (free trial) version and the paid version of DxO PureRAW?
System Requirements & CompatibilityShow all
- Is DxO PureRAW compatible with Apple Silicon M1/M2/M3 Chips?
- What are the system requirements for DxO PureRAW?
- Is DxO PureRAW available as a plug-in for Adobe Photoshop or other non-Adobe third party software?
- Can I use DxO PureRAW without an internet connection?
- Is DxO PureRAW compatible with Apple iOS? Why can't I use it on my iPad?
- Is the software I use compatible with DxO PureRAW? Is there a plug-in available?
Supported Cameras, Lenses & FormatsShow all
- Which camera/lens combinations does DxO PureRAW support RAW images from?
- Are additional RAW formats (such as sRAW, mRAW, RAW-S, HE and HE* etc.) always supported if a camera's standard RAW images are compatible?
- Support for RAW generated by smartphones
- Which DNG files are supported by DxO PureRAW as input?
- My camera/lens combinations are not supported. Can I still use DxO PureRAW?
- My lens/device is close to a model you support. Can I use DxO optical modules designed for a particular camera body on images taken using another similar body?
Upgrading & PurchasingShow all
- I already own a license for DxO PureRAW, how can I upgrade?
- As a customer of other DxO products, can I purchase DxO PureRAW at a preferential rate?
- Is there a bundle with all the DxO software (DxO PhotoLab, DxO FilmPack, DxO ViewPoint and DxO PureRAW)?
- Can I upgrade/crossgrade from DxO PureRAW to DxO PhotoLab or vice versa?
- If I buy DxO PureRAW, can I get a special price for the purchase of other DxO products?
- How do I activate trial versions of DxO software? I tried a DxO PureRAW demo and it has expired. Can I extend the trial period?
Installing & ActivatingShow all
- I want to (re)install, where can I load my software?
- How to install or re-install DxO PureRAW plugin for Adobe Lightroom Classic CC on Apple macOS?
- How many computers can I install DxO PureRAW on? Can I use it on Mac and PC with the same license?
- How to uninstall DxO PureRAW plugin for Adobe Lightroom Classic CC on macOS and on Windows?
- If I uninstall DxO software from my old computer, will I get an activation back for use on my new computer? I have no activations remaining, what do I do?
- How to install or re-install DxO PureRAW plugin for Adobe Lightroom Classic CC on Microsoft Windows?
How to’s / FunctionalityShow all
- I only see options for DeepPRIME and DeepPRIME XD noise reduction. What happened to the legacy options HQ and PRIME?
- Why don’t my virtual copy edits show up on my processed image when processed in DxO PureRAW?
- After processing my files, they seem to show distortion.
- How to export to Affinity Photo 2?
- How can I remove optical modules?
- How can I export to the folder of the original image?
Error Conditions & MessagesShow all
- Why is the export of Fujifilm X-Trans files which use DeepPRIME denoising, so much slower after I upgraded the operating system of my M1/M2/M3 Mac to macOS v12.3 or newer? (macOS only)
- I'm an owner of Polaris architecture GPU (ie. AMD RX 4xx and 5xx) and some of my resulting images are black after processing with DeepPrime and DeepPRIME XD or processing fails.
- Why is there a magenta cast on my images when I use DeepPRIME/DeepPrime XD denoising after upgrading to macOS Ventura on my M1/M2/M3 Mac? (macOS only)
- Some of my resulting images are black and/or show artifacts after processing with DeepPRIME or DeepPRIME XD.
- An "!" icon appears instead of uploaded thumbnail, why?
- Why do CR3 files show as a DxO PureRAW icon instead of a thumbnail on Windows?