DxO PureRAW documents
General Product InformationShow all
- What is new in DxO PureRAW 2?
- Do I need DxO PureRAW if I already have DxO PhotoLab? What is the difference?
- Is DxO PureRAW included in DxO PhotoLab?
- Does DxO PureRAW work as a plugin for DxO PhotoLab?
- Is DxO PureRAW included in the Nik Collection?
- What is the difference between DxO PureRAW and DxO PhotoLab and what do they have in common?
System Requirements & CompatibilityShow all
- Is DxO PureRAW compatible with Apple Silicon M1 Chips?
- What are the system requirements for DxO PureRAW?
- Can I use DxO PureRAW without an internet connection?
- You promised 4 times faster processing. That's not the case//Using DeepPRIME, processing is long on my "old" machine.
- Is DxO PureRAW compatible with Apple iOS? Why can't I use it on my iPad?
- Is DxO PureRAW available as a plug-in for Adobe Photoshop or other non-Adobe third party software?
Supported Cameras, Lenses & FormatsShow all
- Which camera/lens combinations does DxO PureRAW support RAW images from?
- Which DNG files are supported by DxO PureRAW as input?
- Do you support high efficiency raw compression for Nikon Z9?
- My camera/lens combinations are not supported. Can I still use DxO PureRAW?
- Does DxO PureRAW support compressed RAW formats (cRaw, mRaw, and sRAW)?
- My lens/device is close to a model you support. Can I use DxO optical modules designed for a particular camera body on images taken using another similar body?
Upgrading & PurchasingShow all
- I recently bought DxO PureRAW, am I eligible for a free upgrade or anything else?
- As a customer of other DxO products, can I purchase DxO PureRAW at a preferential rate?
- How many computers can I install DxO PureRAW on? Can I use it on Mac and PC with the same license?
- Is there a bundle with all the DxO software (DxO PhotoLab, DxO FilmPack, DxO ViewPoint and DxO PureRAW)?
- Can I upgrade/crossgrade from DxO PureRAW to DxO PhotoLab or vice versa?
- I bought DxO PureRAW but didn't know that not all cameras are supported. How can I return it?
Installing & ActivatingShow all
- How to install or re-install DxO PureRAW plugin for Adobe Lightroom Classic CC on Apple macOS?
- How to uninstall DxO PureRAW plugin for Adobe Lightroom Classic CC on macOS and on Windows?
- If I uninstall DxO software from my old computer, will I get an activation back for use on my new computer? I have no activations remaining, what do I do?
- How to install or re-install DxO PureRAW plugin for Adobe Lightroom Classic CC on Microsoft Windows?
- Do I have to uninstall the demo version in order to use the full version?
- Does DxO software require an internet access to activate?
How to’s / FunctionalityShow all
- DeepPRIME hardware acceleration.
- What is the best workflow for me?
- Why does Adobe Photoshop open Adobe Camera Raw? Is the file not already processed?
- How to use DxO PureRAW with Apple Silicon M1 Chips?
- How do I reduce or deactivate the sharpening enhancement?
- Can we change the suffix of the generated file?
Error Conditions & MessagesShow all
- Some of my resulting images are black after processing with DeepPRIME.
- After upgrading to macOS v12.3 with my M1 mac, exporting Fujifilm X-Trans files which use DeepPRIME denoising is much slower than usual. (macOS only)
- An "!" icon appears instead of uploaded thumbnail, why?
- The processed DNG appears to be oversharpened. What can I do?
- Why do CR3 files show as a DxO PureRAW icon instead of a thumbnail on Windows?
- My images seem over-corrected. What happened?