DxO PureRAW
DxO PureRAW documents
General Product Information
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What is new in DxO PureRAW 5?
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Do you offer tutorials in languages other than English?
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Why does DxO Pure RAW offer so few controls?
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Can I also use DxO PurewRAW with my JPEGs and TIFFs?
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Where can I obtain the user guide and how can I print it?
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What is the difference between the demo (free trial) version and the paid version of DxO PureRAW?
System Requirements & Compatibility
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Overview of noise reduction technologies in DxO PhotoLab and DxO PureRAW Versions
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What are the system requirements for DxO PureRAW?
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Is DxO PureRAW available as a plug-in for Adobe Photoshop or other non-Adobe third party software?
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Can I use DxO PureRAW without an internet connection?
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Is DxO PureRAW compatible with Apple iOS? Why can't I use it on my iPad?
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Is the software I use compatible with DxO PureRAW? Is there a plug-in available?
Supported Cameras, Lenses & Formats
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Which camera/lens combinations does DxO PureRAW support RAW images from?
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Which file formats are supported for use with DxO PureRAW?
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When are you going to support Jpeg and Tiff for input?
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Why does it take DxO sometimes longer than other companies to support new cameras?
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Are additional RAW formats (such as sRAW, mRAW, RAW-S, HE and HE* etc.) always supported if a camera’s standard RAW images are compatible?
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Support for RAW generated by smartphones
Upgrading & Purchasing
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I already own a license for DxO PureRAW, how can I upgrade?
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I recently bought DxO PureRAW, am I eligible for a free upgrade or anything else?
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As a customer of other DxO products, can I purchase DxO PureRAW at a preferential rate?
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Is there a bundle with all the DxO software (DxO PhotoLab, DxO FilmPack, DxO ViewPoint and DxO PureRAW)?
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Can I upgrade/crossgrade from DxO PureRAW to DxO PhotoLab or vice versa?
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If I buy DxO PureRAW, can I get a special price for the purchase of other DxO products?
Installing & Activating
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Can the DxO software be activated through a proxy?
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Error message “invalid code” during activation
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I want to (re)install, where can I load my software?
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How to install or re-install DxO PureRAW plugin for Adobe Lightroom Classic CC on Apple macOS?
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How many computers can I install DxO PureRAW on? Can I use it on Mac and PC with the same license?
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How to uninstall DxO PureRAW plugin for Adobe Lightroom Classic CC on macOS and on Windows?
How to’s / Functionality
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After noise reduction has been applied, my images seem oversharpened and appear to contain artifacts
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How does DxO PureRAW render colours?
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How is lens sharpness applied, and how can I ensure I don’t apply more sharpening than necessary?
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I only see options for DeepPRIME and DeepPRIME XD2s/XD3 noise reduction. What happened to the legacy options HQ and PRIME?
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Why don’t my virtual copy edits show up on my processed image when processed in DxO PureRAW?
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After processing my files, they seem to show distortion.
Error Conditions & Messages
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Why is the export of Fujifilm X-Trans files which use DeepPRIME denoising, so much slower after I upgraded the operating system of my Apple Silicon Mac computer to macOS v12.3 or newer? (macOS 12 only)
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My license cannot be validated or my version of the software cannot be recognized, why?
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I’m having issues processing my images, processing of some or all images fails. (Windows only)
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I'm an owner of Polaris architecture GPU (ie. AMD RX 4xx and 5xx) and some of my resulting images are black after processing with DeepPrime and DeepPRIME XD or processing fails.
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Some of my resulting images are black and/or show artifacts after processing with the DxO DeepPRIME Denoising Technologies (Windows only)
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An "!" icon appears instead of uploaded thumbnail, why?