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DxO PureRAW
DxO PureRAW documents
General Product Information
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What is new in DxO PureRAW 2?
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Do I need DxO PureRAW if I already have DxO PhotoLab? What is the difference?
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What is the difference between the demo (free trial) version and the paid version of DxO PureRAW?
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How do I know if I have the latest version of the software?
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Is DxO PureRAW included in DxO PhotoLab?
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What is the difference between DxO PureRAW and DxO PhotoLab and what do they have in common?
System Requirements & Compatibility
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Is DxO PureRAW compatible with Apple Silicon M1 Chips?
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What are the system requirements for DxO PureRAW?
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Is DxO PureRAW available as a plug-in for Adobe Photoshop or other non-Adobe third party software?
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Can I use DxO PureRAW without an internet connection?
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Is DxO PureRAW compatible with Apple iOS? Why can't I use it on my iPad?
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You promised 4 times faster processing. That's not the case//Using DeepPRIME, processing is long on my "old" machine.
Supported Cameras, Lenses & Formats
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Which camera/lens combinations does DxO PureRAW support RAW images from?
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Do you support high efficiency raw compression for Nikon Z9?
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Which DNG files are supported by DxO PureRAW as input?
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My camera/lens combinations are not supported. Can I still use DxO PureRAW?
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Does DxO PureRAW support compressed RAW formats (cRaw, mRaw, and sRAW)?
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My lens/device is close to a model you support. Can I use DxO optical modules designed for a particular camera body on images taken using another similar body?
Upgrading & Purchasing
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I recently bought DxO PureRAW, am I eligible for a free upgrade or anything else?
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As a customer of other DxO products, can I purchase DxO PureRAW at a preferential rate?
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Is there a bundle with all the DxO software (DxO PhotoLab, DxO FilmPack, DxO ViewPoint and DxO PureRAW)?
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Can I upgrade/crossgrade from DxO PureRAW to DxO PhotoLab or vice versa?
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If I buy DxO PureRAW, can I get a special price for the purchase of other DxO products?
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How do I activate trial versions of DxO software? I tried a DxO PureRAW demo and it has expired. Can I extend the trial period?
Installing & Activating
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How to install or re-install DxO PureRAW plugin for Adobe Lightroom Classic CC on Apple macOS?
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How many computers can I install DxO PureRAW on? Can I use it on Mac and PC with the same license?
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How to uninstall DxO PureRAW plugin for Adobe Lightroom Classic CC on macOS and on Windows?
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If I uninstall DxO software from my old computer, will I get an activation back for use on my new computer? I have no activations remaining, what do I do?
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How to install or re-install DxO PureRAW plugin for Adobe Lightroom Classic CC on Microsoft Windows?
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Do I have to uninstall the demo version in order to use the full version?
How to’s / Functionality
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How do I reduce or deactivate the sharpening enhancement?
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What is the best workflow for me?
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How to use DxO PureRAW with Apple Silicon M1 Chips?
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DeepPRIME hardware acceleration.
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What workflow does DxO recommend in order to avoid the redundant reprocessing of images?
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Why does Adobe Photoshop open Adobe Camera Raw? Is the file not already processed?
Error Conditions & Messages
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After upgrading to macOS v12.3 or newer with my M1 / M2 mac, exporting Fujifilm X-Trans files which use DeepPRIME denoising is much slower than usual. (macOS only)
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Some of my resulting images are black after processing with DeepPRIME.
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An "!" icon appears instead of uploaded thumbnail, why?
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The processed DNG appears to be oversharpened. What can I do?
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Why do CR3 files show as a DxO PureRAW icon instead of a thumbnail on Windows?
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My images seem over-corrected. What happened?