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DxO PhotoLab
DxO PhotoLab documents
General Product Information
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Why do I need DxO ViewPoint if I already have DxO PhotoLab?
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What are the new features of DxO PhotoLab 6?
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What color space does DxO PhotoLab use?
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Are Perspective Tools available in DxO PhotoLab ?
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What are the differences between the Essential and Elite Edition of DxO PhotoLab?
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Which DxO PhotoLab Edition (ESSENTIAL or ELITE) supports my camera?
System Requirements & Compatibility
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Does my machine configuration suit for DeepPRIME and DeepPRIME XD?
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Is my operating system suitable for running DxO software?
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What are the system requirements for DxO PhotoLab?
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Do you support Apple Silicon chips natively?
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Can I use DxO PhotoLab without an internet connection?
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How is the OpenCL function utilised with DxO PhotoLab?
Supported Cameras, Lenses & Formats
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Support for RAW generated by smartphones
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Do any specific extra restrictions apply to images from cameras using FujiFilm X-Trans Sensors?
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Which camera/lens combinations are supported by DxO PhotoLab for use with RAW images?
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Which DNG files are supported by DxO PhotoLab as input?
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My camera and/or lens is not supported. How do I request it?
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Why does it take DxO sometimes longer than other companies to support new cameras?
Upgrading & Purchasing
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I already own a license for DxO PhotoLab, how can I upgrade?
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I recently bought DxO PhotoLab, am I eligible for a free upgrade or anything else?
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Why is my upgrade price the same as the new license pricing?
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If I buy DxO PhotoLab, can I get a special price for the purchase of other DxO products?
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How do I activate trial versions of DxO software? I tried a DxO PhotoLab demo and it has expired. Can I extend the trial period?
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I bought DxO PhotoLab but didn't know that not all cameras are supported. How can I return it?
Installing & Activating
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I want to (re)install, where can I load my software?
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After I activate the newest version of software, can I uninstall the older versions?
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I have run out of activations for my DxO software's GIFT license: can I add more activations?
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If I uninstall the DxO software from my current computer, will that automatically release the activation for use on my new computer?
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How many computers can I install DxO PhotoLab on? Can I use it on Mac and PC with the same license?
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I would like to transfer my licence to a new computer, how can I deactivate my licence from the old one?
How to’s / Functionality
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After processing my files, they seem to show distortion.
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I've changed my standard preset, but DxO PhotoLab seems to ignore it.
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How to export to Affinity Photo 2?
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DeepPRIME* and DeepPRIME XD* hardware acceleration further information.
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How will the 'DxO wide gamut' introduced in DxO PhotoLab 6 handle any images I edited in earlier versions of the product?
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Which of DxO's denoising methods should I use?
Error Conditions & Messages
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Some of my resulting images are black and/or show artifacts after processing with DeepPRIME or DeepPRIME XD.
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Why is there a magenta cast on my images when I use DeepPRIME/DeepPRIME XD denoising after upgrading to macOS Ventura on my M1 & M2 Mac? (macOS only)
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Error "we have detected that some of your hard drives are configured in a way that is not supported by DxO PhotoLab."
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DxO PhotoLab has been crashing at or soon after start up: is this related to the recent installation or update of AMD ATI Radeon drivers on my computer?
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Why does DxO PhotoLab regularly crash while processing my images?
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What's the best way to perform a 'clean reinstallation' of DxO PhotoLab?