DxO PhotoLab documents
General Product InformationShow all
- Why do I need DxO ViewPoint if I already have DxO PhotoLab?
- What are the new features of DxO PhotoLab 7?
- What color space does DxO PhotoLab use?
- Are Perspective Tools available in DxO PhotoLab ?
- What are the differences between the Essential and Elite Edition of DxO PhotoLab?
- Which DxO PhotoLab Edition (ESSENTIAL or ELITE) supports my camera?
System Requirements & CompatibilityShow all
- Does my machine configuration suit for DeepPRIME and DeepPRIME XD?
- Is my operating system suitable for running DxO software?
- What are the system requirements for DxO PhotoLab?
- Do you support Apple Silicon chips natively?
- Can I use DxO PhotoLab without an internet connection?
- How is the OpenCL function utilised with DxO PhotoLab?
Supported Cameras, Lenses & FormatsShow all
- Support for RAW generated by smartphones
- Do any specific extra restrictions apply to images from cameras using FujiFilm X-Trans Sensors?
- Which camera/lens combinations are supported by DxO PhotoLab for use with RAW images?
- Which DNG files are supported by DxO PhotoLab as input?
- My camera and/or lens is not supported. How do I request it?
- Why does it take DxO sometimes longer than other companies to support new cameras?
Upgrading & PurchasingShow all
- I already own a license for DxO PhotoLab, how can I upgrade?
- I recently bought DxO PhotoLab, am I eligible for a free upgrade or anything else?
- Why is my upgrade price the same as the new license pricing?
- If I buy DxO PhotoLab, can I get a special price for the purchase of other DxO products?
- How do I activate trial versions of DxO software? I tried a DxO PhotoLab demo and it has expired. Can I extend the trial period?
- I bought DxO PhotoLab but didn't know that not all cameras are supported. How can I return it?
Installing & ActivatingShow all
- I want to (re)install, where can I load my software?
- After I activate the newest version of software, can I uninstall the older versions?
- I have run out of activations for my DxO software's GIFT license: can I add more activations?
- If I uninstall the DxO software from my current computer, will that automatically release the activation for use on my new computer?
- How many computers can I install DxO PhotoLab on? Can I use it on Mac and PC with the same license?
- I would like to transfer my licence to a new computer, how can I deactivate my licence from the old one?
How to’s / FunctionalityShow all
- What exactly does the “destination gamut warning” and the “monitor gamut warning” indicate?
- After processing my files, they seem to show distortion.
- I've changed my standard preset, but DxO PhotoLab seems to ignore it.
- How to export to Affinity Photo 2?
- DeepPRIME* and DeepPRIME XD* hardware acceleration further information.
- How will the 'DxO wide gamut' introduced in DxO PhotoLab 6 handle any images I edited in earlier versions of the product?
Error Conditions & MessagesShow all
- Some of my resulting images are black and/or show artifacts after processing with DeepPRIME or DeepPRIME XD.
- Why is there a magenta cast on my images when I use DeepPRIME/DeepPRIME XD denoising after upgrading to macOS Ventura on my M1 & M2 Mac? (macOS only)
- Error "we have detected that some of your hard drives are configured in a way that is not supported by DxO PhotoLab." (macOS only)
- Black lines appear on prints
- Why does DxO PhotoLab regularly crash while processing my images?
- What's the best way to perform a 'clean reinstallation' of DxO PhotoLab? (Windows only)