DxO PhotoLab
DxO PhotoLab documents
General Product Information
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What are the new features of DxO PhotoLab 10?
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What is the difference between the demo (free trial) version and the paid version of DxO PhotoLab?
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Are there sample RAW images available to test?
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Where can I obtain the user guide and how can I print it?
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Do you offer tutorials in languages other than English?
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Will my images be sent to DxO servers when using DeepPRIME technologies or AI Masks?
System Requirements & Compatibility
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What are the system requirements for DxO PhotoLab?
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Can I use DxO PhotoLab without an internet connection?
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Where can I find information on the compatibility of DxO PhotoLab with operating systems & third-party software?
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Compatibility information between Windows- and macOS version of DxO PhotoLab
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Is DxO PhotoLab compatible with Apple iOS? Why can't I use it on my iPad?
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Is DxO PhotoLab compatible with Microsoft Surface or ARM/Snapdragon-based Windows devices?
Supported Cameras, Lenses & Formats
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Enable HEIF (.HEIC) Support in DxO PhotoLab for Windows
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Support for RAW generated by smartphones
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Do any specific extra restrictions apply to images from cameras using FujiFilm X-Trans Sensors?
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Which camera/lens combinations are supported by DxO PhotoLab for use with RAW images?
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Which DNG files are supported by DxO PhotoLab as input?
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My camera and/or lens is not supported. How do I request it?
Upgrading & Purchasing
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Purchase Information for Essential and Elite Editions of DxO PhotoLab
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I already own a license for DxO PhotoLab, how can I upgrade?
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I recently bought DxO PhotoLab, am I eligible for a free upgrade or anything else?
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Why is my upgrade price the same as the new license pricing?
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If I buy DxO PhotoLab, can I get a special price for the purchase of other DxO products?
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DxO PhotoLab Trial: Terms & Next Steps
Installing & Activating
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I am out of activations for my DxO software. What should I do?
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I want to (re)install, where can I load my software?
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I have run out of activations for my DxO software's GIFT license: can I add more activations?
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How many computers can I install DxO PhotoLab on? Can I use it on Mac and PC with the same license?
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I would like to transfer my licence to a new computer, how can I deactivate my licence from the old one?
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Can I uninstall an earlier version of DxO PhotoLab after I installed a newer version of DxO PhotoLab?
How to’s / Functionality
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Can I hide the DxO FilmPack promotion displayed in DxO PhotoLab?
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Why does DxO PhotoLab now export DNG files with only technical corrections?
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How does DxO Software handle the Fujifilm digital film renderings?
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What exactly does the “destination gamut warning” and the “monitor gamut warning” indicate?
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After processing my files, they seem to show distortion.
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I've changed my standard preset, but DxO PhotoLab seems to ignore it.
Error Conditions & Messages
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What's the best way to perform a 'clean reinstallation' of DxO PhotoLab? (Windows only)
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Some palettes are missing. What happened, and how can I restore them?
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Error "we have detected that some of your hard drives are configured in a way that is not supported by DxO PhotoLab." (macOS only)
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Some of my resulting images are black and/or show artifacts after processing with DeepPRIME or DeepPRIME XD.
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How to Prevent DxO PhotoLab from Crashing During Intensive Processing Tasks (Windows only)
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Black lines appear on prints